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Wholesale Operations Administrator

Location: SOUTHWARK, LONDON Salary: 12.32 - 12.33 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: 10 months ago Reference: 3071059
If you fancy working for a globally known brand in a modern office in a relaxed but busy environment.
In addition, would like to have early finish on Friday, pick up the phone and get in touch with:

Mike Suliks
0207 939 7303

Immediate temporary position available working for a company which has an extensive network of wholesale accounts across the world; managed by showrooms in key locations throughout Europe, as well as has both multi-brand and franchise partnerships with key players from Europe, to the Middle East, Russia, South East Asia and beyond.

Main purpose:

To provide operational, administrative and customer service support to the network of company country offices, agencies and distributors and to wholesale customers worldwide; to work with internal departments to ensure an excellent level of sales support is provided in line with company standards and requirements.

Reporting to: Head of Wholesale Operations.

Key Interfaces: Sales teams, agents, distributors; Planning, Production and Sourcing; Store Development and VM; Finance; Merchandising

Job Description:

• Act as a key contact for sales teams in the London HQ; strive to ensure an optimal working relationship with sales managers to ensure that customer accounts are efficiently managed

• In conjunction with Credit Control, ensure that accounts are correctly validated and set up in the system; continually maintain and update the customer master data to ensure accuracy at all times

• Gain in depth knowledge of the market in terms of customers, their business and their requirements; work closely with sales managers to ensure a full understanding of key accounts, key relationships and account terms and conditions

• Pro-actively drive the seasonal shipping campaign to ensure maximum service to the market in line with customer and company requirements and parameters; work closely with Logistics and Planning teams to monitor inbound deliveries with outbound dispatches; maintain a strong dialogue with sales managers and/or customers throughout the season to anticipate problems and provide solutions to prevent escalation

• Work with Credit Control to manage any credit issues impacting delivery performance

• Respond to queries and address problems in a timely and efficient manner

• Provide support to Head of Wholesale Operations and Wholesale Operations Supervisor as and when required

• Provide cover for other markets on an adhoc basis as required

Key Skills:

• Previous experience in wholesale administration and/ or customer service, ideally in the fashion industry

• Adaptable; able to work under pressure and prioritise as required

• Strong organisational skills and eye for accuracy and detail

• Good communication and interpersonal skills; ability to establish and develop working relationships both with internal teams and external accounts

• Positive attitude with an openness to taking on responsibility and learning new skills

• Good knowledge of Microsoft Excel; knowledge of SAP an advantage

• Fluent in English; working knowledge of other languages an advantage

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