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Warranty Coordinator with German

Location: OTHER, HLAVNÍ MĚSTO PRAHA, CZECH REPUBLIC Salary: , Salary Negotiable
Sector: Engineering Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 3 months ago Reference: X3-318251

REED is currently looking for a technically oriented candidate to join the Warranty & Quality team of a very succesful engineering company. The position offers high level of independence, business travel opportunities and future career progression.

Responsibilities

• Processing warranty claims according to company policies in timely manner
• Maintain machine and parts inventories of the company and dealers
• Action upon return of warranty parts, setup automatic return requests
• Process analytics (Power BI) and provide respective reports to stakeholders
• Manage Extended Warranty programs – answer related queries, update the system and price lists
• Support dealers and other stakeholders (email and phone communication)
• Report system issues to the IT department and follow up
• Publish company updates in regards of warranty
• Cooperate with other departments on given cases (service engineers, finance, …)

Qualifications

• Fluency in English and German (B2+)
• Bachelor degree in technical area is desirable
• Cross border sales / Customer Service / administration / Support / Warranty / Claims / Quality experience is needed
• Previous relevant experience in B2B multi-national environment is an advantage
• Working knowledge of Microsoft Office package tools is a must
• Professional communication and interpersonal skills
• Customer oriented, critical thinking, ability to find and apply solutions
• Interest in further development
• Ability to work independently with remote management
• Flexibility to travel within Europe (up to 25% of time)

Benefits

• Competitive salary with yearly bonus
• Yearly salary review
• Office in Prague city center
• International working environment
• 5-weeks holiday
• Notebook and mobile phone also for private use
• Meal vouchers
• Pension insurance
• Language courses


Location: Prague, Czech Republic
Working hours: Flexible
Starting date: ASAP / Negotiable

 

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation,
Jana Lauermannová, REED – MSS
+420 727 947 609; jana.lauermannova@reedglobal.com, https://www.linkedin.com/in/janalauer

Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic

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