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Visual Technical Support

Location: Prague Salary: 45000.00 - 45000.00 CZK Per Month
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3045772
REED is very happy to participate in a new project in Prague. Our client is a well-known IT company in expansion currently hiring service desk experienced people who are interested in working in a client facing role. If you have excellent interpersonal and communication skills in English and would like to work in a friendly and dynamic environment this is the perfect career opportunity for you.

As a Visual Support Engineer you will be responsible for:

Accountable for all 1st line client communications via means of video, telephone and email.
Visual contact with client via video calls.
Resolution of all Tier 1 Video incidents within agreed SLA’s.
Perform checks on endpoints and infrastructure, proactively and reactively based on monitoring tooling

This position would be a great fit for someone who has:

Excellent interpersonal, customer service and communication skills in English
Knowledge of video conferencing experience and/or accreditations preferable but not necessary
High level of organisational and planning ability
Adaptability and flexibility
Attention to detail
Problem solving skills
Eligibility to work in the Czech Republic

Basic ITIL Service Management accreditation
1 year working within a service desk or Incident management environment
Proven track record of Vendor qualifications or experience in Tandberg/Cisco/Polycom Video Conferencing
Basic understanding of networking
Basic Audio Visual knowledge

If you are interested in this opportunity and you believe you can be a right fit for any of these positions, please send us your resume in English.
In case you would like to obtain more information feel free to contact us through LinkedIn:

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