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VIP Support Engineer

Location: VICTORIA, LONDON Salary: 30000 - 40000 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: FULL TIME Applications: 1
Posted: 10 months ago Reference: 3072544

I am looking for a VIP Support Engineer for a Client based in Victoria (London).

Job Outline:
Reporting to the IT Field Engineering Manager you will deliver ICT support and service excellence to the Group Executive Committee at our head office in London Victoria.
You will be responsible for providing 'white-glove' service to our GEC, ensuring optimal resource allocation.
Key Responsibilities
? The VIP support engineer will be sensitive to the protocol and etiquette needs of the GEC. Professional appearance and behaviour is expected at all times.
? Because of the skill level required, the VIP support engineer will excel in service delivery, technical ability and mobility support.
? Drive service excellence through ITIL based continuous improvement planning and regular stakeholder service reviews.
? Support and maintain local hardware infrastructure at London Victoria office, interfacing with wider internal teams where appropriate.
? In conjunction with the IT Service Desk, act as single point of contact for the GEC, diagnosing breakdowns/faults and taking corrective, remedial action as necessary.
? Areas of support would include:
o Support for all existing IT related provided equipment such as PCs, Macs, printers, phones and tablets.
o Assistance with testing and integrating new IT provided equipment as required.
o All software support requirements for standard office applications such as Microsoft Office as well as internal applications.
o Conference room support from testing AV equipment and connectivity prior to the beginning of meetings and being on standby if problems occur during meetings.
o Other projects such as offsite conference support as needed.
Role Requirements:
? Experience in an executive-level hands-on desk side support role required.
? A motivated, innovative and committed individual is required to succeed in this role.
? Candidate will have a 40hr contract but must be prepared to demonstrate an enormous amount of flexibility by being ?highly available? to the GEC and ensuring that they are sufficiently supported at all times.
? Must have valid driver?s license with reliable vehicle and appropriate insurance.
? Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support.
? Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
? Excellent communication skills, professional appearance and customer service skills required.

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