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Trainee Hire Controller

Location: APPLETON, CHESHIRE, UNITED KINGDOM Salary: 8.21-8.65 GBP (UK Pounds) Per hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: about 2 months ago Reference: X3-220233

My industry leading client located in Appleton Warrington have an exciting temporary to permanent opportunity as they are looking to recruit exclusively through Reed a trainee hire controller.

Salary is between £17,000 and £18,000 and the hours are Monday to Friday 08:00 – 16:30.

The purpose of the role is to manage the portfolio of customers. Inbound and outbound customer service with continued focus on customer service experience.

Key Tasks

  • Account management of a portfolio of customer’s
  • Convert quotations to orders
  • Identify cross sell and upsell opportunities
  • Proactively contact customers and complete customer care programmes including supporting promotional campaigns
  • To actively, through outbound dialling, retain, win back and account manage your designated portfolio of customers
  • Follow up open quotes within the allocated customer portfolio
  • Understand and articulate my clients product range (customer gets the right product for the job)
  • Provide a seamless customer journey, and identify ways in which to improve the customer experience
  • Strong relationships with other departments e.g. transport planners, liaise with stakeholders, customers internal and external
  • Maintain an accurate CRM system and comply with company policy regarding the maintenance of customer data
  • Respond/Resolve Escalate customer related problems or service issues for the allocated portfolio of customers
  • Maintain internal health and safety and corporate governance standards

Qualifications and Experience

  • Strong verbal and written communication skills
  • IT Literate
  • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
  • Proactive, high energy team player, ability to work closely with colleagues at all levels.
  • Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review
  • Results and target driven and high motivation levels

Please do not hesitate to apply if you are interested in this opportunity, full training will be given as this is a trainee role. Please apple online or email scott.nevett@reedglobal.com

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