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Theft Claims Handler

Location: HAYWARDS HEATH, WEST SUSSEX Salary: 17500 - 23000 GBP Per Annum
Sector: Insurance Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 11 months ago Reference: 3041033
Due to the continued success and expansion of my client's business, they are recruiting for a Theft Handler to join the team in Haywards Heath.

The purpose of a Theft Handler is to efficiently and effectively handle theft and fire claims identified as being suitable for a Fast Track process, through to settlement or to make a referral to the Investigation team if fraud concerns arise. To carry out and complete full enquires and settlement within the SLA’s agreed.

To efficiently and effectively handle theft and fire claims which have been identified as appropriate for the Fast Track route.
Carry out phone interviews within 48hrs of notification
Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
Screen incoming theft and fire claims against fraud indicators and other risk factors, identifying, and ascertain which cases need to be reallocated where further investigation is required
Carry out telephone interviews with claimants utilising specialist cognitive interviewing and conversation management techniques in order to determine risk and separate honesty and inconsistency
Utilise desktop tools (MIAFTR, CUE, etc) as well as a various other internet checks and databases to assist with claimant profiling
Provid clear instructions to, and subsequently liaise with specialist investigative suppliers including field investigators, engineers, etc
Validate documents and keys
Manage a claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels.
Adhere to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits
Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles, DPA and FSA).
Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
Develop and maintain effective relationships with colleagues and business partners
Pro-actively manage personal training and development requirements.
Undertaking adhoc tasks as and when requested by line manager
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
To ensure that DPA, FCA & TCF and other regulatory requirements are met.

Essential Skills:
Experience working within Theft.
Strong communication and listening skills
Hard working

Desirable Skills:

Claims investigation experience
Fraud investigation experience

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