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tenancy support manager

Location: SEVENOAKS, KENT Salary: 30958 - 30958 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: 3043414
My client based in Sevenoaks is looking for a 'Tenancy Support Manager'.

Hours; 37 per week Monday- Thursday 8.45pm-5.15pm, Friday 8.45am-4.45pm.
Salary; £30,958

Purpose of job

Supporting tenants to successfully maintain their tenancies and thrive.

Responsibilities

Lead and develop a high quality tenancy support service that has a positive impact across our housing offer.
Continuously improve the service, through monitoring and reporting against performance measures. Provide regular performance reports to Executive Team.
Manage, motivate and develop your team to deliver consistently outstanding performance.
Develop our established services and expand our business through collaborative working with partners, stakeholders and commissioners.
Lead on managing the partnering contract for disabled facilities grants.
Deliver value for money in the management of the telecare lifeline contract ensuring our residents embrace technology to support their independence and become self reliant.
Deliver on the contractual requirements of the support and management contracts relating to tenancy sustainment.
Deliver vision for our tenants by supporting the strategy to transform accommodation for older people.
Establish effective internal and external partnership relationships to further our services.
Lead commitment to dementia services by working proactively and leading initiatives with partners, customers and stakeholders.
Support positive outcomes in the management of empty homes, arrears and community safety through collaboration with colleagues.
Lead and develop your team to achieve positive outcomes for a range of customers including, but not exclusively, people who are learning or physically disabled, suffering drug and alcohol dependency, experiencing domestic violence, frail elderly, mental health and ex offenders.
Ensure your team follow safe working practices to keep themselves and others safe.
Continuously improve the service by self monitoring and keeping records up to date on our customer relationship management system, our housing management system Open Housing, and in house databases.
Model living values for colleagues, customers and stakeholders.
Undertake other duties relevant to the job.
Person details




Essential knowledge, skills and experience

Knowledge of current issues, legislation and best practice in relation to mental health, disability services, welfare advice, dementia and services for older people and those who are vulnerable.
Experience of delivering a positive customer focussed service.
Experience of undertaking risk assessments and proven communication, interpersonal and written skills adaptable to all audiences, including the ability to write reports for senior management.
Proficiency in using and developing mainframe and other IT software to a good level.
Experience of managing teams in a pressured environment to achieve excellent outcomes and making a positive difference.
Track record of creating, setting up, delivering new initiatives to support vulnerable tenants.
Ability to analyse and report on complex data to support performance management and policy decision making.
Experience of negotiating skills to support effective contract management and dispute resolution.
Ability to lead projects and support culture change programmes, motivating staff during periods of evolutionary change.
Understanding of housing management.
Self motivated to work independently and with the ability to self manage own learning.
Experience of establishing effective relationships with stakeholders to further services.
Experience of applying equality and diversity principles in all situations and tailoring services according to need

If you have similar experience please apply immediatley! Closing date is Monday 17th July and Interviews will be held on 21st July.


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