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Technical Support Team Leader

Location: EVESHAM, WORCESTERSHIRE, UNITED KINGDOM Salary: 38,000-41,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 2 months ago Reference: X3-460265

My client in Evesham is looking for a Technical Support Team leader to join their successful growing business.

The main focus is to lead the technical inspection team, perform post and pre-installation inspections/site visits and produce associated reports. To provide technical support to internal customer care team and Commercial Business Managers, including with site attendance and installation prognosis.


Main Duties;

  • Lead, manage and support technical inspection team.
  • Manage and control technical inspection requests received through CRM link. To carryout inspections on site as necessary, completing site inspection tab for each case in CRM, collecting photographic evidence & compiling reports through CRM to the Technical Services Team.
  • To liaise with and provide support to Commercial Business Managers, including customer meetings and site support and specification writing, along with compatibility of systems.
  • Conduct competitor benchmarking and performance analysis and produce applicable comprehensive reports through evaluation in  laboratory and product installations.
  • Provide technical support to customer care team and other stakeholders in relation to both pre- and post-installation of flooring, liaising with Head of Technical where appropriate.
  • Provide technical training to colleagues.
  • Work with Head of Technical to evaluate technical services processes to identify areas for improvement and benefits to customer service and the business.
  • To assist with external merchandising or product training requirements across the sales network as and when required.
  • Conduct product inspections in laboratory and compile applicable reports, update case information on CRM.
  • Any other reasonable duties which may be required by management from time to time.

What they are looking for;

  • Passionate about delivering high standards of customer service, with a positive attitude.
  • Previous experience in installation of LVT, subfloor preparation and the LVT flooring market.
  • Previous experience of working in a technical support role, including report writing.
  • Experience of delivering training courses.
  • IT Skills to include IPad and Laptop use, computer literate especially in Word and Outlook.
  • Excellent interpersonal and customer service skills.
  • Excellent communication skills, both oral and written
  • Flexible to stay away from home as the role requires occasional national and international
  • travel.
  • Professional, enthusiastic, disciplined and a team player.
  • Extremely well organised, analytical approach and able to work on own initiative.
  • Conscientious, discreet, with a confidential approach when working internally and on site.

If you think this role suits your skills and experience please apply with your up to date CV

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