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Technical Support Engineer

Location: BRNO Salary: Salary Negotiable
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 11 months ago Reference: 3043334
Reed is seeking a technically skilled Spanish, French, Italian or Russian speaker for a position of Technical Support Engineer in an international company with a shared service centre in Brno, second largest city in the Czech Republic.

As a Technical Support Engineer you will:

• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications).
• Resolve problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills.
• Escalate cases to Level 2 support
• Provide technical training (Shadowing) for newcomers

Our client offers:

• Competitive salary + bonuses
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• No night shifts
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)


• Degree in Computer Science or experience in computer systems
• Good command of English language (B2)
• Advanced SPANISH, FRENCH, ITALIAN or RUSSIAN (B2 and higher)
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
• Autonomous, creative and team player in a multicultural environment

• Previous experience in Support Center / Helpdesk environment.
• Networking and/or Wireless infrastructure skills
• Time management skills.
• Knowledge of Mobile computing technologies and Operating Systems
• Knowledge of remote tooling.

Location: Brno, Czech Republic
Starting date: Asap
Working hours: Mon - Fri (shift starts at 8 am) or Sun to Thurs (shift start at 6am or 7.30am)
Interview process: Face-to-face or phone/Skype interviews

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Barbora Hanelova, REED – MSS
+420 727 916 721,

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