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Technical Support

Location: NORWICH, NORFOLK Salary: 18000.00 - 20000.00 GBP Per Annum
Sector: Accountancy, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3071953
We are delighted to be recruiting for our client based in Norwich and London, who are looking to recruit a Technical Support Advisor for their customers. This is an excellent opportunity to join a dynamic environment and possibly work from home. 

You would primarily be interfacing with developers and application integrators that are implementing or evaluating the products as well as other non-technical customers and the own in house developers & support teams worldwide.

If you are looking for a great Technical Support opportunity with the autonomy to work from home and travel with the role, this could be the ideal job for you!

• Provides comprehensive Level II end-user support via webex, phone, e-mail and face to face
• Deliver technical demonstrations to clients of our products and services.
• Assist Sales with technical issues to win new accounts.
• Assist with Proof of Concept support
• Research and write FAQ’s, knowledgebase articles and readmes.
• Create and develop comprehensive testing procedures
• Quality Assurance of our current product stack
• Assist development projects with localised input requirements

A computer science background is required and strong technical skills are necessary to fulfill the job requirements. This is a demanding and rewarding position that requires both a multi-tasking capability and a willingness to learn. Cool under pressure, self motivated, and possessing excellent communication skills in a variety of mediums are ideal qualities in our candidate. Willingness to occasionally travel to customer sites in UK and Internationally.

If you have the relevant experience that we are looking for please contact gemma.carver@reedglobal.com with your CV in Word.

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