This is an opportunity to join an exciting, growing manufacturer in the UK. The Technical Sales Administrator is a very central role in the company covering all admin. areas - telephone, paperwork, sales orders, quotes etc, and therefore our client requires an experienced candidate with a solid background in customer service, sales & project management.
The ideal candidate will be friendly, professional and personable, and possess a natural ability to get to know regular clients, and build good relationships with new clients. Excellent organisational skills and soft sales experience means you will efficiently manage and understand your own projects at each stage of the process, from quote, to order, to after-sales service / trouble-shooting, and your inquisitive mind and natural ability to work as part of a team mean you will also have an awareness of what is going on throughout the company and be able to help and support your team members if required. Your impeccable attention to detail will ensure all your paperwork is accurate and findable, and that any team member can easily get up to speed with your work when necessary. A background in technical products, project management and experience in obtaining detail from technical drawings would be advantageous but not essential, as full on-the-job training will be provided.
Responsible / reliable / self-motivated
Inquisitive, “can-do” attitude, willing to find information out for yourself
Enthusiastic administrator / project manager - Efficient, clear thinking organiser
Excellent attention to detail
Confident handling telephone calls regarding electrical wiring
Technically minded – able to understand electrical information and drawings
Communication/listening skills – on telephone/ with customers (inc. overseas) / with colleagues / with contractors and freight forwarders, etc.
Exceptional multi-tasking skills - ability to prioritise and organise own workload whilst also working as part of a team
Staying calm and focussed under pressure
Problem solving skills
Confident with MS Word / Excel and ability to learn bespoke systems
Knowledge of Sage (S.O.P.) and of export procedures would be an advantage
Duties include but not limited to:
Answering the telephone
Quoting for electrical products / determining what the customer requires
Obtaining lengths and quantities from technical drawings
Accurate filing / finding information
Following up quotations effectively using your soft sales skills
Project management & project awareness
Looking after your dedicated designers, Interior Designers, Architects, Contractors, Wholesalers and Yacht Building Yards.
Attending client facing functions as required and represent the company in a friendly, professional manner.
Processing works orders accurately and checking it makes sense technically.
Hours 8:45am to 5:15pm Mon-Fri