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Technical Customer Service Advisor

Location: WOLVERHAMPTON, WEST MIDLANDS Salary: 17000 - 19000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 6 days ago Reference: 3054221
Our local Wolverhampton client are the global leader in their sector and Manufacturer and Distribute Worldwide. They provide architectural products to commercials businesses, and have many divisions within the company. With this they have an exciting opportunity within their Customer Services team.

This role is a position for 12 months with a potential to be extended and possibly permanent !!!

Are you technically minded whilst delivering exceptional Customer Service ?


This role will be high volume calls within a fast paced and busy enviroment providing technical support - calls can vary from 5 minutes to 40 minutes depending on enquiry along with:

• Answering Consumer queries on all products
• Provide technical support on all products
• Advice of stockists in local area
• Assisting consumer with replacement product / returns
• Investigate warranty claims
• Ensure all faulty products are reported and tracked – working with the Product Management team

An understanding of Digital products and alarms will be paramount in this role along 


Can you deliver high Customer Service along with:

> 2 Years experience within a commercial office
> Experience within a technical support role
> Ability to build and develop relationships with your customer base
> A team player
> Willing to learn technical products
> A good work ethic
> Experience providing support within the consumer market

Working Hours - Alternative weeks of:
Monday to Friday 8.30am to 4.30pm
Monday to Thursday 9am to 5pm Friday 9am-12.30pm

Benefits:

Flexible working hours
Competitive salary
25 days holiday plus 8 bank holiday days
Free onsite parking
Pension plan
progression within the business


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