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TECHNICAL COMPLAINT HANDLING OFFICER

Location: BUDAPEST Salary: Salary Negotiable
Sector: Business Support, Other Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 month ago Reference: 3045226


Our client, a global semiconductor company with operations in more than 25 countries, provides High Performance Mixed Signal and Standard Product solutions. Its innovations are used in a wide range of automotive, identification, wireless infrastructure, lighting, industrial, mobile, consumer and computing applications.

Being the first interface in the TCH team (part of the European Field Quality organization) to EMEA customers’ quality interface with respect to technical complaint registration and communication follow-up. Interfaces with the assigned customers and all groups representing the different functions such as Field Quality Engineers (FQE), Account Managers, Customer Service Centre (CSC), and with the Business Lines via their respective Quality Representatives.


What you will be doing:
• Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support them till closure
• Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
• Effective cooperation with internal/external stakeholders
• Generate customer complaint reports, dashboards and presentations when requested
• Support and contribute on EEN (EOS/ESD/No trouble found) reduction program
• Use and maintain customer complaint handling portals and processes
• Feedback customer specific quality requirements / expectations towards TCH Leader and FQEs
• Continuous improvement of TCH team activities
• Attend internal meetings whenever required
Requirements that make you the best candidate:
• Semiconductor or electronical/technical knowledge, high school or university / college degree
• 2 years or more experience in customer complaint service (automotive business preferred)
• Fluency in English (additional language is an advantage, e.g. German, French) and good communication skills
• Pro-activity, persistence
• Prioritization skills
• Structured thinking and analytical skills
• Team-player
• Ability to work in cross-functional and multi-cultural teams
• Strong commitment to achieve personal and organizational objectives
• Flexible, adapts to rapidly changing environment
• Communicates with clarity, structure and conscious communication
• Able to work under pressure


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