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Technical Analyst with Dutch

Location: Prague Salary: 40000.00 - 46000.00 CZK Per Month
Sector: Business Support, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3045343
REED is very happy to participate with an established international client who are currently in expansion. They are looking for skilled and experienced professionals who are passionate about technology. If you are interested in solving complex technical issues and you don’t want to be in a call centre environment, we have a great opportunity for Dutch speakers!

Technical Support Analyst

In this role you will be solving complex issues which you will receive via email or web chat. You will be solving issues that are often new and unknown, so you will use your analytical skills to try and resolve the problem. You will be constantly learning and sharing your knowledge with your colleagues, and as a team you will work together to give the best possible service to your customers.


Responsibilities:

• Taking ownership of technical support customer and manufacturer enquiries
• Analysing and resolving complex product issues
• Responding with empathy to customers
• Guiding and coaching both colleagues and customers on issue and problem resolution
• Reporting issues and recommending process improvements to other teams to minimise queries and problems

What we need from you:

• Experience from a technical position-1st/2nd line support, ERP software experience an advantage
• Analytical mind, someone who enjoys problem solving
• Enthusiasm and confidence-you will need to be interested in technology and be comfortable investigating issues on your own
• Advanced level of Dutch needed


What we can offer you:

• Competitive salary + bonuses
• Meal vouchers
• Benefits programme
• Ongoing personal and professional development
• Bright, modern offices in a convenient location in Prague


If you are interested in this opportunity and you believe you can be a right fit for any of these positions, please send us your resume in English.

In case you would like to obtain more information feel free to contact us through LinkedIn: cz.linkedin.com/pub/charlottetaylor.

Reed has all opening available on our company website: www.reedglobal.cz. You can support us on Facebook by liking us on www.facebook.com/RSRCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.

By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.


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