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Team Leader - Sales Support Administator

Location: YORK, NORTH YORKSHIRE Salary: 19000.00 - 21000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3079759
Team Leader - Sales Support Administrator

An exciting opportunity has arisen for an experienced Sales Support Administrator either already working as a Team Leader or looking to move into a management role. Working within the Technology/Mobile Phone arena this a varied and autonomous role looking after a team of 3 people, based in the city centre.

Main Duties:

• Responsibility for the supervision and motivation of the team.
• Performance management and appraisals
• Play an active part in recruitment of new staff and carry out on the job training.
• Identify training needs within your team and liaise with the company-training department.
• Recognising new opportunities within existing relationships and negotiating terms to ensure increased profitability for the business.
• Identify new service requirements and feedback to management.
• Maintain a level of competitor awareness and report this back to management.
• Identifying new markets by using the appropriate mediums.
• Plan and follow up mail shots
• Identify and develop commercial opportunities for the business at all times.
• Review the KPIs and other metrics
• Financial reporting back to Head Office
• Ensure that adequate controls are in place within the business to protect the company’s assets (cash, stock, equipment etc).
• Adhere to Quality Procedures and other agreed protocols at all times.
• Process verbal and written service agreements to customers within agreed timescales.
• Processing credit checks and adhering to company credit procedure
• Maintain an accurate customer database at all times
• Analyse sales information and provide reports as required.
• Co-ordinate and process all installation work
• Provide excellent customer service
• Process repairs in and out to third party repair companies
• Assist customers who require technical help. (i.e. problem solving and troubleshooting).
• Maximise sales by up-selling equipment & accessories and converting all enquiries into orders.
• Maintain comprehensive delivery and collection records.
• To maintain adequate stock levels of parts and accessories through efficient stock management
• Ensure that all goods received are verified against purchase orders and other relevant paperwork
• Maintain accurate Stock audit records.

Person specification:

• 1-2 years experience within a technology/mobile phone environment
• Computer literate on Microsoft Office packages - Word / Excel / Outlook
• Excellent telephone manner – not afraid to pick up the phone as there is an element of telecanvassing
• Ability to recognise a sales opportunity and close a sale
• Good communications skills with both internal and external customers
• Accurate Administration skills
• Educated to GCSE standard or equivalent to include Maths and English
• Data base entry
• Dealing with customer complaints
• Ability to show initiative – can-do attitude
• Flexible approach to work
• Ability to deal with a number of tasks at once
• Team player
• Keen eye for detail
• Enthusiasm and flexibility

For more information or to apply please contact Helen at REED York

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