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TEAM LEADER

Location: SHOREDITCH, LONDON Salary: 24000 - 24000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: IRREGULAR HOURS Applications: 1
Posted: 22 days ago Reference: 3102750
My client is a global brand company, building an international team that includes some of the best global creative talent, with a winning combination of business and design thinking. Based in East London, the brand delivers an immersive experience to their international customer base in a way that embraces each unique culture. Proud of the fact that every aspect of the brand is curated in-house, from store design and construction to the based coding team, making it a truly agile business working with pace and integrity.



- Managing, motivating and leading the team on a day to day basis to achieve sales targets and service levels
- This will be covering day shifts which will be between 7.00 am and 10.00 pm (9 hour shifts). Working five out of seven days - weekends possibly included
- Managing a team within a high paced, high volume environment across multiple shift patterns
- Owning all aspects of team recruitment training, development and HR management
- Support Assistant Manager in retention and succession of team
- Anticipating and identifying problems and be able to develop and action solutions swiftly
- Ensure all operational activities are managed and delivered to within guidelines and SLA timeframes to achieve KPIs using in house systems such as CRM and payment gateways
- Personally handle serious complaints with confidence and conclusion
- Cascading information from management meetings to the team consistently, across all shifts including huddles and team briefs
- Delegating tasks, workload allocation and support the team continually across all
communication channels including social media
- Compile feedback and present solutions to represent the voice of the customer and improve the customer journey and business operations
- Supporting the global digital team with business projects
- Running reports for the business and analyzing data to make decisions on floor planning
- Liaising with internal departments such as finance, online prevention, distribution, legal,
technical, retail operations to action case resolution and improvements
- Liaising with external business partners such as courier partners and payment providers
- Responsible for safety and security of staff and facilities out of hours
- Protect Brand reputation and assets, follow Brand Bible guidelines
- Accountable for maintaining service levels and customer satisfaction in line with KPIS
- Handling serious incidents and accident claims confidently and offering resolutions

- Excellent communication skills including complete fluency in English (written and spoken)
- European or Asia Pacific language (desirable)
- The ability to handle very difficult escalated conversations with absolute confidence and
luxury resolution
- Embrace and thrive working towards targets, driving sales and bringing out the best in the team
- A creative problem solver, able to think on your feet in a quick and efficient manner
- Strong negotiation, diplomacy and excellent organisational skills
- Tech-savvy, understands and embraces new systems, innovations and technology in the digital environment
- Excellent working knowledge of Microsoft Office, Google mail, Google+
- Able to positively embrace change and work flexibly in a 24/7 Global digital world and drive the team
- Ability to both follow direction from Senior management and work using your own initiative
- Numerical and able to process complicated payment, currency and tax issues
- Assistant Store Manager responsibility equivalent level: strong background in people and process management within a fashion and volume target driven environment is essential



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