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Team Leader

Location: KIRKBY-IN-ASHFIELD, NOTTINGHAMSHIRE Salary: 18000.00 - 20000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 9 months ago Reference: 3089758
A well established, family run business, been trading for over 60 years.

Customer Service Team Leader in a manufacturing business. You will be responsible for leading a team to provide excellent customer service to ensure the customer has the most positive experience. The successful applicant will be handling escalated customer queries and complaints which need to be handled in the most professional manner, improving and formalising current process and procedures within Customer Services and identifying any training needs of the team.

Proven track record of customer service, a leader who is confident and able to motivate others, excellent communication skills at all levels, with both customers and B2B and excellent organisational skills. Previous experience of a manufacturing/production environment and good IT skills, particularly Microsoft Office - Excel.

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