Do you pride yourself on delivering strong customer service skills?
Do you have previous experience of coaching and managing a team?
Are you looking for a position in Ipswich town centre?
My client in Ipswich town centre are looking for a Team Leader to join their expanding team. They are looking for people that have previous experience within management, as you will be responsible for coaching and training the team, ensuring they are meeting all service levels and resolving any issues.
This company are within the claims management industry so is a fantastic opportunity to get your foot in the door with a successful business that look to promote from within.
Management of team and ensuring all targets are met.
Training the team
Delegating work and setting targets
Dealing with customer complaints
Ensure the quality of work meets audits
Dealing with customer complaints and escalating when necessary
You will have a polite telephone manner and have a good knowledge of basic IT and typing skills. You will have been involved with the coaching, development and training of a team previously and be a confident problem solver and motivator. If you have worked within this environment before, ideally within FNOL, this will be an advantage but is not essential.
What’s in it for you?
Hours are going to be twilight hours going into over nights. Some weekends would be expected due to this being their busiest period.
Salary is up to £30,000 per annum depending on experience.
Holiday is 25 days per annum
Other benefits including discounted gym membership and more.