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Swedish Customer Response Executive

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 9 days ago Reference: 3141963
Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

Why it is a good opportunity for you:

• Stable and international company background
• Long-term career path
• Outstanding compensation package
• Opportunity to work in a friendly and modern environment
• Normal working hours
• Opportunity to work in part-time

Responsibilities
:
• Receive inbound calls from current and potential customers, Veterinarians
• Place outbound follow-up calls to current leads
• Answer questions about the product details, the company, and issues with account for the customers
• Assist customers with any issues experienced with the drugs and document any adverse events reported
• Meet Quality Assurance Requirements and other key performance metrics
• Execution of a high-quality, accurate and timely AE case evaluation process and contribution to continuous improvement of PV system and processes
• Operates Customer Relationship Management system in order to obtain animal and drug information and perform other necessary functions on the system in accordance with policies and regulations
• Works at our Call Center answering customer inquiries
• Assists the Call Center Manager in training other call center agents
• Reports, immediately, any discrepancies related to the patient customers order to the Call Center Manager and/or Director of Pharmacy Services
• Forwarding cases to Quality check

Requirements:
Fluent Swedish and English knowledge
• Good knowledge of Windows XP, Microsoft Office and Internet Explorer
• Ongoing Studies in Hungary is a legal prerequisite in order to work as student at TCS
Able to work at least 20 hours per week
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment