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Support Analyst

Location: BRISTOL, AVON Salary: 21000 - 26000 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: about 1 year ago Reference: 3095630
Our client, a well-established and growing organisation based in central Bristol, are currently looking for a Support Analyst to join their current team on a permanent, full time basis. The purpose of this role will be to provide 1st and 2nd line support for their clients bespoke software.

This is a perfect opportunity for Computing / Technology graduates or those who have had 2 Years’ experience within an IT role, preferably supporting Bespoke applications and software. My client is looking for those who have excellent customer service and communication skills.

Duties Include:

• Answer all support requests in a timely and professional manner
• Entering all phone calls, voicemails and emails into the IT Service Desk call logging software
• Controlling and owning all calls logged from initial assessment through to resolution whilst ensuring the customer is kept informed of the situation
• Escalate to third line support if all other options have been exhausted
• Provide advice, help and support in response to customer queries. Help them to access our services
• Assist with setting up databases and other tasks for customers
• Setup new devices for dispatch
• Maintain and update information systems and, if required, databases to ensure that customer service details and information are accurate
• Contribute to improvements in service delivery by suggesting how processes can be handled better

Person specification:

• Demonstrate practical experience providing customer support
• Be patient and effective when dealing with difficult customers
• Be able to engage and communicate effectively with a range of customers
• Have strong and proven numeracy and writing skills
• Maintain attention to detail
• Have sound IT skills and experience of a range of software packages
• Enjoy problem solving & helping customers with patience under stress
• Be a team player, hardworking and proactive

This is a permanent, full time role based in Bristol offering up to £25,000 per annum. If you are interested in this position please apply as soon as possible, I look forward to hearing from you.

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