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Support Administrator

Location: MAIDSTONE, KENT, UNITED KINGDOM Salary: 10.00-10.01 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 4
Posted: about 2 months ago Reference: X3-460107

My client is looking for an accurate support administrator to help in a brilliant expanding company.

The successful candidates should possess the following characteristics:

Have a passion for solving business problems for clients while providing exceptional customer service!
Willingness to embrace change with a positive attitude.
Is committed to a process that leads to high-quality work and positive customer outcomes.

Key Accountabilities:

  • Resolve first level service requests and alerts involving technology for client sites including, Remote Desktop Services, VoIP and mobile phones, client-specific hardware and software.
  • Triage support requests submitted via phone, email, web portal and remote support tools.
  • Document all support issues, resolutions and time in the company approved ticketing system as they occur.
  • Research and escalate issues to the proper teams to ensure client satisfaction.
  • Communicate with clients in a professional and timely manner as required; keeping them informed of incident progress, notifying them of impending changes or agreed on outages.


Key Accountabilities

  • Technical progression of customer issues raised via telephone and web portal
  • Drive strong customer satisfaction (NPS)
  • Responsive to incoming customer issues
  • Ownership of issues, including collaboration with other teams and escalation
  • Effective prioritization of workload
  • Drive personal development plan
  • Contribute to other tech’s development
  • Experience creating & running PowerShell scripts
  • DNS, FTP configuration and troubleshooting
  • IIS – site configuration, SSL provisioning and installation, troubleshooting.
  • Performance troubleshooting
  • SQL Server administration tasks and troubleshooting
  • The drive to deliver outstanding customer service
  • Willingness to learn and develop new skills
  • Ability to troubleshoot and problem solve
  • Excellent verbal and written skills
  • Creative and collaborative team player
  • Ownership and follow-up skills

Desirable Skills:

Background in Help Desk, Infrastructure or Hosted industry would be desirable. 



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