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Specjalista ds. kadr z językiem niemieckim i angielskim

Location: WARSAW Salary: Salary Negotiable
Sector: Accountancy & Finance Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 20 days ago Reference: 3108696
The company who we representant it's global leader in business travel management. With more than 3,000 offices in more than 140 countries, our Client is the second-largest travel agency in the world.

Job Responsabilities:

Receiving and answering questions relating to: Individual or group benefits, entitlements, beneficiary/ dependent information,
Personal information data correction (Bank details, National Identifier Information, etc.)
Performance Assessment, Probation Review, Compensation and Benefits records HR Policies e.g. Exit process, Onboarding process, Transfers, Global Movements, Leave Policy, Maternity/ Paternity policy, etc.
Organizational chart in HR Connect, UID creation or duplicity, Updating of work/assignment information in HR Connect; etc.
Dealing with requests for Employment Certificates, Address Proofs, Confirmation Letters, historic leave application/ adjustment, Background Verifications, etc. Identifying trends in queries being handled and creating Knowledge Base Articles/ FAQ documents for other Contact Center Associates and Employees to refer.
Providing guidance and navigation support to managers and employees to find answers in self-service where these are easy to locate, read and understand.
For matters requiring specific subject matter knowledge - involve HR specialists and ensure the assignment of the task is tracked to completion and resolution.

Qualifications

Excellent English and German
Clear communicator and active listener
Makes the right choice of words keeping the audience and issues in mind
Excellent knowledge of MS Office Working knowledge of Live Chat /Lync etc.
Knowledge of Customer Record Management (CRM) tools & HR Software systems
Able to absorb and apply knowledge to give correct advice on standard policies and procedures
Ability to maintain highly confidential and sensitive information
Very strong customer focus, problem solving mindset
Demonstrate openness and respect for others
Ability to build strong relationships Bachelor’s degree or equivalent experience in Customer Service