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Spanish speaker IT Service Desk Agent

Location: BUDAPEST Salary: Salary Negotiable
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3074486
They provide IT outsourcing for various clients such at GE, Siemens, Trend Micro Systems, DHL, etc.

Our multinational client has a long history of over 45 years’ experience in outsourced services with 102 operating centers across 14 countries, supporting 23 languages and over 800 clients worldwide.

Why it is a good opportunity for you:
• International working environment
• Great career opportunity in a constantly growing organization
• New challenges, complex and various tasks

What you will be doing:
• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls in the ticket logging system
• Respond to enquiries from clients and help them resolve their hardware or software problems
• Continuously monitor incoming customer contacts including those made by any of the media available to company's customers
• Continuously monitor outstanding calls and ensure that provision is made in case of your absence
• Support users in the use of computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant IT Support team member
• Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by the company and company's customers
• Identify any service related issues and escalate to the Team Leader

Requirements that make you the best candidate:
• Advanced English AND Spanish language knowledge (both oral and written) is a must
• >2 years IT Service Desk experience
• Vocational qualification (MCP or equivalent)
• University level education
• Excellent customer service skills
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
• Experience of using tickets logging systems
• Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
• Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010

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