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Spanish Customer Service

Location: ABINGDON, OXFORDSHIRE Salary: 19500 - 19500 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3084739
You will be dealing with inbound and outbound calls in both English and Spanish and you will be required to regularly update the consumers on the files that you will handle. In addition you will deal with manufacturers and retailers and also offer support to other departments within the company. You will be required to work to set objectives.


Responsibilities:

• Maintain claims allocated to you within the set SLA’s
• Make formal assessments on claims to decide if they are covered under the policy terms and conditions
• Make cost effective decisions on all claims handled
• Raising Purchase Orders
• Updating consumers on all actions taking
• Liaise with manufacturers and retailers
• Update weekly reports to track where you are against SLA
• Telephones to be answered within set SLA
• Emails to responded to within set SLA
• Handle complaints in the correct manner as set by the underwriters
• Adherence to the business Service Level Agreement targets
• Perform other duties as assigned
• Ad hoc translation of documents between English and Spanish



Qualifications and skills:
• Basic office organisational and administrative skills
• Good communication skills
• Good customer service skills
• Able to work on own initiative and ability to prioritise
• Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
• Fluent in Spanish



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