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Settlements and Distributions Assistant

Location: AYLESBURY, BUCKINGHAMSHIRE, UNITED KINGDOM Salary: 20,000.00-23,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Accountancy Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: X3-268136

Job title - Settlements Assistant

Location - Aylesbury

Contract Type: Permanent Full time

Salary: Up to £22k plus company benefits


Benefits:

- Employee Discount for Onsite Gym
- 25 days holiday plus 8 bank holidays per annum
- Childcare Voucher
- Onsite free Secure Parking
- 8% Employer Pension Contributions (non-contributory)
- Private Health Care for employee
- Employee Support Programme
- Life Assurance
- Share Incentive Plan – the Company matches 2 shares for every 1 you buy
- Employee Share Account Discount
- Discretionary Profit Share Bonus
- Employee discounts and offers platform with Perkbox

Summary

As a Settlements Assistant, you will be dealing with settling payments for stocks and shares. Any customer that has bought stocks and shares will be given a settlement date and it will be you and your teams responsibility to make sure that the payments for these stocks and shares have been settled.

Duties:

Resolving wherever possible, on a first contact (phone/e-mail) resolution basis, client payment queries

Handling queries and completing investigations in a timely manner to resolve any client settlement/account errors

Handling level one customer complaints relating to any payment/settlement issues and escalating where required to line manager
Liaising with clients via telephone
Maintaining professional and courteous relationships with consumer and business clients and ensuring that proactive client communication via phone or e-mail is focused on delivering great service levels

Ensuring all clients (both business and consumer) settle on time

Monitoring all account balances and ensuring sufficient end of day liquidity (no overdrawn balances)

Candidate qualities:

Excellent attention to detail
Self motivated
Proactive
Ability to prioritise
Good time management
A strong and confident administrator

If interested please apply asap to avoid disappointment.

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