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Service Troubleshooter Coordinator

Location: OTHER, HLAVNÍ MĚSTO PRAHA, CZECH REPUBLIC Salary: , Salary Negotiable
Sector: Engineering Job Type: Permanent
Shift Type: FULL TIME Applications: 2
Posted: 2 months ago Reference: X3-318831

 REED is currently looking for a technically skilled candidate to join the Service Troubleshooting team of a very succesfull engineering company. The position offers the possibility for future learning and growth, being a part of a newly introduced project and working directly for the manufacturer.


• Receive technical cases by electronic form (ticketing, email)
• Providing direct support (mostly via electronic communication) or escalating complicated cases further
• Research and determine resolution to the problem
• Technical assistance, support and administration of the Online machine monitoring system
• Communication problems to dealers in advance – machine errors, maintenance
• Preparing service communication towards dealers, mainly related with diagnostic tool information
• Provide software licences to the dealers, manage invoicing and diagnostics
• Cooperate with other departments on given cases (service engineers, warranty, finance…)


• Business fluency in English language
• Knowledge of French or German is an advantage
• Minimum of High school degree in technical area is highly desirable
• 2-5 years of experience in areas of – hydraulic, hydrostatics, diesel engines or electrical systems is required
• Previous relevant experience in B2B multi-national environment is an advantage
• Working knowledge of Microsoft Office package tools is a must
• Professional communication and interpersonal skills
• Customer oriented, critical thinking, ability to find and apply solutions
• Thoroughness and precision is a necessity
• Interest in further development
• Ability to work independently with remote management


• Competitive salary with yearly bonus
• Yearly salary review
• Office in Prague city center
• International working environment
• 5-weeks holiday
• Notebook and mobile phone also for private use
• Meal vouchers
• Pension insurance
• Language courses

Location: Prague, Czech Republic
Working hours: Flexible
Starting date: ASAP / Negotiable

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation,
Jana Lauermannová, REED – MSS
+420 727 947 609;,

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