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Service Dispatcher

Location: HEMEL HEMPSTEAD INDUSTRIAL ESTATE, HERTFORDSHIRE Salary: 22000.00 - 22000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3104160
Location: Hemel Hempstead Industrial Park
Role Type: Permanent, Full time
Hours: Monday to Friday 08:30-17:00
Salary: £22,000

My Client has described purpose for the role as below-

Position Summary:

To deliver efficient, “above expectation” services to our customers, when they contact the UK branch of the European Service Organization and establish a good working relationship with our Customers and Field Service Engineers by efficient scheduling of service work.

Key Duties and Responsibilities

• Take and log all customer calls on the appropriate database(s)
• Allocate calls to correct field service engineer (FSE)
• Check any outstanding debt and contract queries relating to logged calls
• Keep the customer updated on progress of open calls
• Check parts FSEs require have been sent out by factory or third party vendor
• Generate the appropriate documentation
• Receive and process the Field Service Reports once the job has been completed
• File engineers job sheets – electronic and hard copies
• Ensure PM (Annual) Service jobs are scheduled to agreed timescales
• Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work upon request
• Process incoming email queries and requests
• Maintenance of customer history and records on the company service databases and ensure amendments are made in a timely manner.
• Arrange installation of new instruments in a timely manner as required
• Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals

Experience required

Customer Service via inbound/outbound calls or emails
Experience scheduling peoples workload

You must be able to start this role immediately.

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