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Service Desk Team Leader/Helpdesk Team Leader - Fleet

Location: FLEET, HAMPSHIRE, UNITED KINGDOM Salary: 25,000-35,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 7
Posted: about 1 month ago Reference: X3-386363

Service Desk Team Leader/Service Desk Team Lead/Service Desk Manager/Help Desk Manager/Help Desk Team Lead/Help Desk Team Leader/1st Line Support Manager/First Line Support Manager/IT Help Desk Team Lead/IT Service Desk Team Lead

Type - Permanent 

Salary - Up to £35,000 per annum

Location - Fleet (Hampshire) 

Service Desk Team Leader/Service Desk Team Lead/Service Desk Manager/Help Desk Manager/Help Desk Team Lead/Help Desk Team Leader/1st Line Support Manager/First Line Support Manager/IT Help Desk Team Lead/IT Service Desk Team Lead

Service Desk Team Leader required to join a growing service provider based in Fleet. This is an exciting opportunity to join in a brand new role as the company looks to expand and grow a new Service Desk/Help Desk function. 

The chosen candidate will be responsible for the day to day running of the Service Desk and ensure users/business teams receive the support they require in line with SLAs. This will be a hands on role and whilst managing the Service Desk team the chosen candidate will be hands on technically in terms of providing support. 

This is an exciting opportunity to join a company as they look to expand their Service Desk with this role playing a pivotal part in building and delivery of this going forward. 

Key Skills/Responsibilities 

- Managing Service Desk and Engineers ( At least 1 years experience in similar role) 

- Hands on ticket management 

- ITIL Framework experience/ Prince 2 Foundation (Desirable) 

- Windows OS Experience - AD/O365 

- Team Leadership Skills 

- Strong practical knowledge of Incident, Problem, Request, Change and Release Management. 

If this sounds like something of interest or you would like to find out more please let me know. 

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