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Service Desk Specialist

Location: BUDAPEST Salary: Salary Negotiable
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 5 months ago Reference: 3049609
Our client is a highly innovative company and the IT provides well advanced Technology platforms. The one assigned to this job retain considerable IT knowledge and will be invited to actively share his knowledge in different ways.
Their Budapest based SSC is looking for a German/English speaking IT Service Desk Expert who will responsible for providing first level support for incidents and requests for End Users on MAC, Windows or Google environments using a variety of Softwares and Business Applications.

Why it is a good opportunity for you:
• Take part in building a brand new customer service
• Constantly growing, stable company
• Competitive salary and beneficial package
• Usage of people management skills
• Continuous trainings and workshops
• Personal and professional development opportunities
• Friendly working environment

Responsibilities:
• Providing first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application, etc.)
• Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering trainings or facilitating forums.
• Giving your best to represent the End Users’ needs and issues, escalate situations as required.
• Keeping them informed on the status of their request and guiding for their best satisfaction and productivity.
• The range of support includes issues and assistance in Software package installation and configuration on a variety of type of Hardware (e.g. laptops, desktops, tablets, smart devices, printers, network infrastructure, etc.) up to application business support.

Requirements:
• Fluent English AND German/Italian
• At least 0,5-3 years of broad-ranging experience in a help desk- or IT desk-side support - environment
• Experience with Apple and Microsoft operating systems and devices, Google suite, Microsoft Office products, SAP, Sharepoint, corporate wired/wireless networks and video conferencing systems and at least one ticket tool (e.g HP Service Manager, ServiceNow)
• Excellent troubleshooting, task prioritizing and problem solving skills
• Outstanding customer service, communication and interpersonal skills
• Highly accountable, agile, and results oriented.


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