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Service Desk Officer

Location: GOSFORTH, TYNE AND WEAR Salary: 8.28 - 9.53 GBP Per Hour
Sector: Technology Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3114907
A first line Service Desk Officer is required at a large public sector client in Gosforth, (NE3) Newcastle for a 6 month contract.

Job Role:

To assist in providing a high quality service desk first line telephone support service. To provide a comprehensive administration support service to the IT Services Department. The service desk provides customers with a single point of contact to log and resolve various IT queries.

As part of the Service Desk team the Service Desk Officer is responsible for responding to all customer and user contact with the helpdesk and to accurately record and track calls with internal support teams and 3rd party suppliers.
The post holder has a key role to help develop and present a positive customer image to all users of the helpdesk.

Essential Experience:

· Experience of working in a busy office environment and dealing with high volumes of telephone calls.
· At least 6 months experience working in an IM&T environment, providing advanced service desk support for Microsoft Windows technologies.
· Experience in working with a diverse range of operating systems and applications.

Knowledge:
A good understanding of Personal Computers(PCs), Printers, and a good grasp of
current windows applications
Excellent ability in working with a diverse range of operating systems and
applications
Excellent knowledge of personal computer/ server hardware including configuration
techniques

Qualifications:
· Must have a good standard of education to NVQ level 3 standard, or appropriate level of experience
· Desirable to have a computer or business orientated qualification.
· Desirable to have the ITIL Foundation Qualification
37.5 hrs per week working on a rota covering hours of 8am- 5pm.


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