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Service Desk Manager

Location: SWANSEA, WEST GLAMORGAN Salary: 30000 - 40000 GBP Per Annum, inc benefits
Sector: Technology Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 3 days ago Reference: 3108031
Service Desk Manager | Swansea | £30K - £40k | ITIL
ITIL – KPI’s – Software – Hardware – Change Management – Asset Management – Problem Management – Incident Management – Active Directory – Exchange – Remote Assistance – Server Infrastructure

Are you an experienced Team Leader? Have you led a busy Service Desk Team and are looking for your next challenge? If yes, read on…

Key Responsibilities as a Service Desk Manager;
• Management of busy Service Desk Team
• Managing KPIs
• Looking for trends and reporting on problems to the Head of IT
• Ensure the team follow Incident Management, Problem Management and Change Management processes
• Providing training for all team members, including reviews
• Acting as an escalation point for the team
• Responsible for Software & Hardware Asset Management

Skills & Experience Required as Service Desk Manager;
• Proven technical and employee leadership experience
• Management and support of a similar size team of service desk analysts
• Excellent working knowledge of Active Directory, Exchange, Remote Assistance/Desktop, and Server Infrastructure
• Proven track record with troubleshooting ability to identify root cause and implement controlled changes
• Incident Management experience
• Experience of controlling and management of IT Assets
• ITIL Certification
• Experience of working on all levels of Line IT Support Helpdesk.

Sound like the role for you? Apply below!


Service Desk Manager | Swansea | £30K - £40k | ITIL
ITIL – KPI’s – Software – Hardware – Change Management – Asset Management – Problem Management – Incident Management – Active Directory – Exchange – Remote Assistance – Server Infrastructure


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