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Service Desk Co-Ordinator

Location: SWINDON, WILTSHIRE Salary: 18000 - 18000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3042298
A leading company in supplying & manufacturing industry specific management solutions with a major worldwide presence are looking for a Service Desk Co-ordinator to join their head office based in Swindon.

Benefits include an excellent salary package, 25 days holiday, free onsite parking and pension.

The role will comprise of the following but not limited to: 

• To receive and record customer requests for repair and planned work.
• Through quality questioning, using superior listening skills and technical understanding of products, reduce unnecessary engineer visits to customer sites
• Maintain the Company system and Engineer data.
• Progress outstanding parts orders.
• Interact with Service desk team, when needed, to ensure all field service engineers are booked and scheduled for required upgrades.
• Support the Service organisation administration tasks as and when required.

To be considered for this exciting opportunity you will possess the following attributes:

• Flexible and pragmatic in ensuring quality customer service delivery at all times
• Excellent customer service skills and experience with a related qualification is preferable.
• Must be able to demonstrate superior problem solving skills and deliver solutions appropriate to the customer
• Have a high level of understanding of modern electronic, and computer systems.
• A self-starter mentality with an aptitude for recognising improvement opportunities then suggest methods that will improve.
• Able to demonstrate good numeracy, literacy and communication skills at all levels.
• Able to demonstrate good computer literacy (MS Office) and keyboard skills.
• Tenacious in ones approach to work and able to follow through to completion.
• Have a methodical approach to their work, with good attention to detail.
• Able to work to deadlines while working under one’s own initiative.
• Work well within a team environment but still be able to make one’s own decisions.
• Have the ability to take on and work to follow set operational procedures whilst at the same time looking for ways to improve.
• Flexible in approach and willing to work overtime as required.

Please apply to find out more or alternatively contact James on

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