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Service Desk Analyst with German

Location: BRNO, KRAJ JIHOMORAVSKÝ, CZECH REPUBLIC Salary: , Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: X3-379008

This position requires you to be the single point of contact for German-speaking employees of the company for all IT related issues, your responsibilities include:

  • Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently.
  • Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams.
  • Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required.

We are looking for:

  • Advanced German (C1) and fluent English (B2)
  • Experience in a technical support role or IT/tech support skills gained outside work
  • Good communication skills
  • Candidate who does not need a work permit
  • General knowledge of at least two of the following technologies:
    • Knowledge of Windows 10, Citrix technologies, Active Directory, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies, McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN technologies

 

You can look forward to:

  • Competitive base salary + bonus 10% of annual salary
  • 5 weeks of vacation
  • 7.5 hour workday
  • Meal vouchers
  • Multisport card & cafeteria system of flexible benefits
  • Mobile phone with company tariff for personal use
  • Company laptop based of your choice
  • Pension contribution
  • Language courses
  • International business trips
  • Training opportunities (technical, soft-skills)
  • Career growth possibilities
  • Friendly working environment
  • Monday breakfasts
  • Fruit days
  • Modern and colourful workplace
  • Relax area and terrace


Location: Brno, Czech Republic

Working hours: Mon-Fri, 7.5 hour shifts, on call duty on a rotation basis paid extra, no over night work

Starting date: Negotiable

If you are interested in this opportunity, please apply or send me your resume.

Katerina Hubena, REED – MSS
+420 602 780 613; katerina.hubena@reedglobal.com; 
https://www.linkedin.com/in/katerina-hubena-53708b10a/

Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic

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