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Service Desk Analyst with German

Location: prague Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3045470
Are you looking for a new working opportunity? For our client, an international company and new project in Prague we are looking for IT Service Desk Representative speaking English and German

In this role you will be responsible for responding to all user incidents, using troubleshooting techniques to resolve issues and client service techniques to IT related enquiries.

As a Service Desk Analyst you will be responsible for
• Acting as the central point of contact for all user incidents and requests coming into the Service Desk.
• Working in shift, night shifts just rarely
• Delivering outstanding customer service by understanding users IT and business needs.
• Accepting inbound telephone calls and e-mails, ensuring they are logged accurately.
• Resolving incidents & requests in line with the defined service desk
• Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible.
• Communicating information and where possible first line fixes to customers in a clear and concise manner.
• Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group.
• Performing as part of a team in order to meet KPIs, SLAs and goals.

Your profile:

• Customer Service or related experience
• Experience of working with and communicating effectively with peers and colleagues at all levels.
• ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.
• Excellent Customer Service, attention to detail, and analytical skills.
• Language skills - (English+German)

If you are interested in this opportunity and you believe you can be a right fit for this position, please send us your resume.
In case you would like to obtain more information feel free to contact us through LinkedIn:

Reed has all opening available on our company website: You can support us on Facebook by liking us on, where you can find more interesting information
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