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Service Desk Analyst

Location: BRIDGEND INDUSTRIAL ESTATE, MID GLAMORGAN Salary: 16000.00 - 16000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 8 months ago Reference: 3305863
Opportunities to join an Award Winning, World Class Service Desk based in Bridgend.
Are you skilled with providing top notch customer service?
Can you provide first line technical support?
Are you fed up of working in roles which don't offer you clear career progression?
Do you have a real interest in IT?
If you answered yes to the above then I have roles for you!

Absolute corker of an opportunity to join an Award Winning, World Class Service Desk based in Bridgend.

If you’re looking to kick start your career or just fancy a bit of a career change get in touch, my client can offer excellent career prospects both in the UK and worldwide. Due to their outstanding level of internal progression I am looking for 38 people to join this company.

You’ll be involved with providing technical support for incoming queries which relate to systems, software, hardware and networks. You’ll talk your callers through the problem solving process and then follow up (in a timely manner) to make sure that the issue has been resolved. You’ll ensure you log calls accurately and keep your eyes peeled to identify any opportunities for improvement.

Area's of Technical Support you'll provide:

· Basic desktop hardware

· Windows operating systems

· Basic Networking

· Microsoft office suite

· Anti-virus troubleshooting

You’ll be working to 7.5 hour shifts between 7am – 8pm Monday to Friday and maybe the occasional Saturday.

To be considered for this opportunity you’ll need to possess good problem solving skills, experience of troubleshooting and have great communication skills (both written and verbal). You will also need to have excellent knowledge of Microsoft Operating Systems and Applications.

If you have a background in customer service but have a real penchant for things IT related (anything from previously working in a technical support role, to supporting friends and family with all things IT related or even building computers in your spare time) then I'd like to speak to you today!

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