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Service Desk Analyst - 1st Line

Location: BIRMINGHAM, WEST MIDLANDS Salary: 22000.00 - 24500.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 3 months ago Reference: 3106374
SERVICE DESK ANALYST / 1ST LINE SUPPORT/ 9 MONTHS FTC / £22,000 - 24,000

I am currently recruiting for a 1st line support Service Desk Analyst on a 9 month Fixed Term Contract basis to work with a global law firm based in Birmingham.

This position will be to work as team to provide service desk support to over 1,500 lawyers around the world. This is an exciting opportunity to join a fast pace environment to provide excellent customer service for 1st line queries via telephone, email and customer portal.

You will be required to work on a weekly shift rotation ranging between 07:00-15:00 to 14:00-22:00, where by a shift allowance is paid on certain shifts outside normal working hours.

You much have;
Excellent Customer Service skills
Analytical and Problem solving skills
Enthusiastic
Patient
Ability to work under pressure
Self motivated
Organised and good administration skills

Minimum 3 years experience in;
Microsoft Windows Operating system
Microsoft Office Suite 2010
Service Desk Call Logging System

If you have the relevant experience and skills to carry out this role and you are interested in the opportunity, please send your most up to date CV to myself.


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