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Service Desk Analyst

Location: MOTHERWELL, LANARKSHIRE, UNITED KINGDOM Salary: 19,000-20,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 8
Posted: about 2 months ago Reference: X3-502304

Level 1 Service Desk Consultant - Glasgow – Up to £20,000 DOE

First Line Service Desk Consultant opportunity in Glasgow, Reed are proud to represent a UK Leader in IT.

The successful candidate will be responsible for

  • Providing 1st line support, ensure customers tickets are responded to within SLA.  
  • Resolving incidents  
  • Updating ticketing systems  
  • Maintaining a high quality of service 
  • Liaising with the 2nd line Support team

Competency/Skills Required: 

  • Desktop Support experience  
  • Positive telephone manner  
  • Microsoft Exchange experience  
  • Capable of working in a fast-paced environment.
  • Experience working in a service desk environment.

Education/Qualifications: 

  • Qualification in IT would be desirable.  

Perks of the Job: 

  • Generous annual leave 
  • Company sick pay scheme 
  • Strong enthuses on development and training.  
  • Career progression
  • Superb company culture 

For more information, please call Louis Radford on 0131 240 3695 or email louis.radford@reed.com

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