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Service Desk Analyst

Location: London Salary: 21.04 - 21.04 GBP Per Hour
Sector: Accountancy, Technology Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 29 days ago Reference: 3051232
PURPOSE OF JOB

*Day-to-day staffing of the IM&T Service Desk and provision of 1st and 2nd level technical support to all internal clients

*Provide admin support for the IM&T Service Desk and the IM&T Directorate

*Provide support to and administer pagers, mobile phones, car kits and other mobile devices for allstaff, which will involve communicating, negotiating and agreeing times.

*Assist and provide cover for the IM&T Customer Services Administrator post

MAIN TASKS AND RESPONSIBILITIES

*Receive and accurately record all incidents reported to the Help Desk onto the Service Desk computer system.

*Conduct an initial assessment of all Incidents.

*Provide 1st and 2nd level IM&T Service Desk support, administer the Service Desk system, produce reports and work within the ITIL processes

*Monitor and escalate all Incidents according to agreed service levels.

*Keep users informed on the status and progress of their reported incidents.

*Assist in the production of new documentation and work procedures.

*Assist in the maintenance of IT asset inventories as required.

*Deputise for the Help Desk Supervisor as required.

*Provide support to all mobile phones and pagers. Keep accurate records of the equipment and locations. Order new mobile phones, pagers

*Purchase hardware and software for the Service and liaise with external suppliers for hardware/software maintenance and repair of equipment

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