|Location: London||Salary: 21.04 - 21.04 GBP Per Hour|
|Sector: Accountancy, Technology||Job Type: Temporary|
|Shift Type: N/A||Applications: N/A|
|Posted: 7 months ago||Reference: 3051232|
*Day-to-day staffing of the IM&T Service Desk and provision of 1st and 2nd level technical support to all internal clients
*Provide admin support for the IM&T Service Desk and the IM&T Directorate
*Provide support to and administer pagers, mobile phones, car kits and other mobile devices for allstaff, which will involve communicating, negotiating and agreeing times.
*Assist and provide cover for the IM&T Customer Services Administrator post
MAIN TASKS AND RESPONSIBILITIES
*Receive and accurately record all incidents reported to the Help Desk onto the Service Desk computer system.
*Conduct an initial assessment of all Incidents.
*Provide 1st and 2nd level IM&T Service Desk support, administer the Service Desk system, produce reports and work within the ITIL processes
*Monitor and escalate all Incidents according to agreed service levels.
*Keep users informed on the status and progress of their reported incidents.
*Assist in the production of new documentation and work procedures.
*Assist in the maintenance of IT asset inventories as required.
*Deputise for the Help Desk Supervisor as required.
*Provide support to all mobile phones and pagers. Keep accurate records of the equipment and locations. Order new mobile phones, pagers
*Purchase hardware and software for the Service and liaise with external suppliers for hardware/software maintenance and repair of equipment
20000.00 - 23000.00 GBP Per Annum, inc benefits
BIRMINGHAM, WEST MIDLANDSRead more
9 - 9 GBP Per Hour
TADLEY, HAMPSHIRERead more
20000 - 22000 GBP Per Annum, inc benefits
MAIDENHEAD, BERKSHIRERead more
20000.00 - 25000.00 GBP Per Annum, inc benefits
BELFAST, COUNTY ANTRIMRead more
35000.00 - 40000.00 GBP Per Annum
IPSWICH, SUFFOLKRead more