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Service Delivery Manager (Live Services)

Location: NOTTINGHAM, NOTTINGHAMSHIRE Salary: 300.00 - 380.00 GBP Per Day
Sector: Technology Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3090430
A Service Delivery Manager (Live Services) is required at a large public sector client in Nottingham for a 6 month+ contract.

The job holder is responsible for managing the service delivery of outsourced services for ICT, and interfacing with the service delivery management team from Live Services.
The Service Delivery Manager is responsible for ensuring business relations within the company are managed to enable delivery of ICT services to the Agency.
The role holder manages the live services team to ensure SLA’s and OLA’s are in place with external and internal teams. Ensure all contractors carry out processes to ITIL V3 standards.

ITIL V3 (or Later) with at least 5 Intermediate passes is needed.
SFIA+ level 4/5


• The post holder is likely to have an in depth experience of all aspects of IT services delivery.
• Experience of delivery in a complex multi-vendor supply chain with a mix of internally and externally sourced service provision.
• Management experience of working in a major business service organisation in the public sector;
• Experience of managing teams, both directly and virtually, in a matrix structure environment;
• Experience with Project Management in an Agile environment would be advantageous.

Essential Requirements
• Good working Knowledge of IT Service Management in a large outsourced environment.
• Understanding of formal Service Management principles (e.g. ITIL) and be qualified at least to Intermediate level in 5 disciplines at V3.
• Experience of negotiating Service levels, delivery schedules and prices.
• An understanding of formal project management methodology (Prince 2) and the impact of project delivery on service management.
• Experience of requirements gathering and evaluating tenders for new contracts
• Worked within the public sector

Desirable Requirements

This role is Inside IR35 and closes Tues 12th 10.00am

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