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Service Delivery Manager

Location: BRIGHTON, EAST SUSSEX, UNITED KINGDOM Salary: 38,000.00-38,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Insurance Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 6 months ago Reference: X3-221798

This exciting vacancy has come up for a new Service Delivery Manager to join a company in the heart of Brighton. A company who pride themselves on being a great place to work!

 

Job: Service Delivery Manager

Salary: £38,000

Location: Brighton

Contract: 18 months FTC

 

Job Description

  • Ensure that a high quality service is provided internally and externally at all times
  • Maintain operations within the customer service and compliance functions
  • Ensure all reports and procedures are to a high level and developed regularly 
  • Review MI trends and run development projects
  • Review all procedures to ensure consistency with efficient and budgets
  • Manager internal and external stakeholders and taking responsibility of the operational service delivery 

Experience Required

  • Experience working within contract or service management 
  • Customer service experience at senior level
  • Experience managing and developing on KPIs and SLAs
  • Able to analyse large amounts of data and spot trends
  • Ability to decipher complex information 

Apply now or contact Sam in our REED Brighton branch for more information!

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