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Service Delivery Manager

Location: SOLIHULL, WEST MIDLANDS Salary: 45000 - 50000 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 8 months ago Reference: 3094059
Service Delivery Manager / IT Operations Manager / SAP Delivery / Permanent Vacancy / Solihull / £45,000 - £50,000

I am recruiting on behalf of my industry leading client for a Service Delivery Lead / Operations Manager to join their highly collaborative IS Operations Team on a permanent basis to manage the delivery of service to their customers & continuing to service a new SAP based system.

The successful candidate will be responsible for;
• Managing the day to day delivery of the service to customers ensuring that all issues are managed to a high standard.
• Quickly form an understanding of the challenges and requirements of IS Operations in supporting the business in delivering to customers.
• The ability to use problem solving techniques in order to make quick and informed decisions on critical activities that may impact customers.
• Manage or Facilitate virtual teams in the delivery of regular or ad-hoc customer related services.
• Negotiate win / win solutions for both client and it’s Customers.
• Identify and implement improvements in the current service that will benefit customers using the Continual Service Improvement process.
• Work closely with the third party suppliers and other members of IS Operations to deliver a centre of excellence.

Qualifications, skills & experience required are;
• Good attention to detail
• Strong communication skills
• Excellent written skills
• Reporting skills
• Strong analytical and problem solving skills
• SAP experience would be beneficial
• Knowledge of Change and Release management
• Excellent time management skills
• Good people skills and evident ability to influence.
• 5+ years experience in a IS or Operational Support environment
• ITIL v3 Foundation Level
• Proven ability to manage conflict resolution
• A proactive individual is essential for the role
• Experience in managing KPIs

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