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Service Coordinator

Location: LETCHWORTH GARDEN CITY, HERTFORDSHIRE Salary: 20000 - 22000 GBP Per Annum
Sector: Engineering Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3070038
Our client is a leader in the manufacturing of doors / access solutions. They pride themselves on great customer service and know that looking after their staff is key in contributing to this. 

Roles and Responsibilities:
 The main function of this role is to support the Service team in planning routine
service requests, as well as responding to emergency maintenance queries.
 You will be preparing “uplifts”, (verbal quotations), upon receipt of service reports
from our Technicians; you will also follow these quotations up with customers, in a
timely manner.
 The role will require you to handle breakdown calls and schedule work for the
technicians on a priority basis.
 You will also serve as the liaison between customers and suppliers, ordering
materials and plants as required, and be responsible for resolving complaints, and
flagging issues where necessary.
 Part of your role will also be to monitor the attendance, timekeeping, work load and
productivity of your engineers.

Expected Skills and Experience:
 Previous experience of diarising or scheduling engineers or technicians in a similar
role would be beneficial.
 You will be able to provide examples of where you have delivered great customer
 You will have a sales focused approach to business, and be able to demonstrate
where you have worked to targets.
 You will also have great communication skills.
 Be able to demonstrate where you have handled multiple enquiries, and worked
within a fast paced environment.

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