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Service Charge & Section 20 Assistant

Location: CROYDON, SURREY, UNITED KINGDOM Salary: 14.55-14.55 GBP (UK Pounds) Per hour, inc Benefits
Sector: Accountancy Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: 8 months ago Reference: X3-270360

Key responsibilities  

Engage and work with other teams to ensure S20 notices and observations are issued on time and that accurate information is received and dispatched in a timely manner  

Assist in accurately calculating resident’s contribution towards major works cost , issuing of invoices to residents for major works and the issuing of Section 20b notices ensuring leaseholders are kept informed of all costs accrued to date, to enable full collection of costs

Logging responses from residents to Section 20 consultation letters and allocating to appropriate Officers for action

Collate responses to pre-assignment enquiries requests from the Purchase & Disposal teams

Assist in the management of disputes relating to the payment of service charges preparing case bundles for First Tier Tribunals 

Creating new Owner Accounts, sub accounts and all related administration of such accounts

Log demands etc. from 3rd Party landlords and allocate to appropriate Service Charge Officer for action. Maintain an up to date list of all managing agents

Log and allocate all incoming correspondence to appropriate Service Charge Officers for action


Experience and pre-qualification criteria

Knowledge of computerised Housing Management and Financial Accounting Systems would be desirable

Good interpersonal and communication skills with the ability to interact with customers in a professional manner

A demonstrable commitment to achieving customer service excellence

Proven ability to successfully prioritise a high workload with competing demands

Minimum GCSE grade C or equivalent in English Language and Maths

Able to identify own development needs and seeks out opportunities to improve the service

Good level of IT proficiency in Microsoft Office software (Word, Excel and Outlook)

Knowledge and/or experience of Service Charge legislation would be desirable, including Landlords and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, Service Charge (Consultation Requirements)(England) Regulations 2003)

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