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service center operator

Location: BUDAPEST Salary: Salary Negotiable
Sector: Business Support, Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 3 months ago Reference: 3043867
Our partner is a global leader in providing customized, end-to-end gaming solutions to lottery and gaming organizations worldwide.

We are looking for
Service Center Operators

The candidate works closely with our customer, functional business units and software developers to administer the customer’s system to accomplish operation 24/7. This position reports directly to the local Head of Operations.

Key responsibilities:

• Call Centre is a second-level support hub in Budapest where all requests from customers will be handled and dispatched to the relevant Scientific Games internal department or third party
• Handle, register and follow up incoming request/incidents
• Constant communication to involved units and partners
• Analysis and removal of occurring problems according to documentation
• Reporting

Requirements:

• Excellent English (verbal & written) is mandatory
• Good knowledge of Windows or Linux systems
• Stress resistant, team player, ready to work in shifts
• Previous experience in working with ITSM ticketing systems is desirable
• IT attitude, willingness to learn new systems
• Minimum of 3 years‘ relevant experience
• Bachelor degree is an advantage

Your personal strengths:

• Careful work style and durability
• High quality and responsibility
• Interest in new methods and technologies
• Teamwork
We offer:

• Economically stable and growing enterprise in a high-tech environment
• Excellent working atmosphere
• Competitive remuneration package



Contact:
Tamás Győri
tamas.gyori@reedglobal.com
+36 1 88 33 588



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