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Service Advisor

Location: CROYDON, SURREY Salary: 23000 - 27000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3061807
We are recruiting for an experienced Service Advisor for our client who is a prestigious car dealership in Croydon. Previous experience and Kerridge knowledge is essential.

Main Purpose of the Role:
To be the first point of contact for all Service guests, by way of providing a professional reception and facilitating the efficient operation of the Service department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.

Key Responsibilities and Duties:
Book in vehicles, ensuring appointments are convenient for the guest and the company and are in line with workshop capacity.
2. Produce accurate job cards, invoices and related guest information, providing relevant information to both the workshop and external guests.

3. Liaise with the parts department to ensure parts availability, keeping guests informed.

4. Greet all guests at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.

5. Inform guests on the progress of each job, ensuring authority for any additional work before this is completed.

6. Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly.

7. Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.

8. Maintain the reception area in accordance with departmental standards and identified guest needs.

9. Provide guests with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the Guest Experience.

10. Maintain records of all Service guests to enable guest follow-ups to be carried out.

11. Comply with all FCA requirements and operate within legislative guidelines at all times.

12. Maintain adequate supplies of departmental stationaries at all times.

Immediate Start – Apply now!!!

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