Monday – Friday 8:30am - 5:00pm
Control the end-to-end process associated with customer service requirements, from enquiry through to Invoicing.
Answer calls and emails from internal and external customers requesting service support.
Record detailed information to thoroughly understand the customers’ requirements and forward onto the allocated Service Engineer.
Identify appropriate Engineers to fulfil the customer’s specific requirements and promptly dispatch accordingly, informing customer of the estimated time of arrival.
Maintain constant communication with the Engineers recording feedback accurately to provide the customer with detailed and factual updates.
Create estimates /seek approval to proceed from the customer.
Co-ordinate any tooling or parts required to support the Service Engineers job activities.
Co-ordinate Service Engineers reports checking that all areas are completed accurately and supplied in a timely manner.
Resolve all customer invoice queries to meet deadlines.