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Senior Student Advisor

Location: NOTTINGHAM, NOTTINGHAMSHIRE Salary: 11.35 - 11.60 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: 10 months ago Reference: 3054448

This is a full time role (37 hours) on a temporary ongoing contract. Working hours are customer service hours and do require some flexibility with 1 in 4 Saturdays. 

Customer service experience is essential and dealing with data sets and databases. We are after an enthusiastic candidate with exceptional communication skills.

This location is just outside the City Centre, has free staff parking and is on both regular bus routes and on the tram route.

The role holder will work within the Student Recruitment and Support Centres (SRSCs), and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction. The key duties are:
1. To provide proactive support, working primarily within a particular Student Support Team (SST), through provision of complex advice to students and potential students on a wide range of queries to maximise student success. To also act as a point of contact for reactive queries and requests for advice and support received via a variety of channels.
2. Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance (IAG) model; making interactions with The Open University as effortless and seamless as possible.
3. To concentrate on the delivery of expert advice with a focus on a particular SST curriculum area and the associated Faculty, whilst also providing some advice across all curriculum areas when appropriate.

 Experience of answering and actioning complex and diverse queries, using a wide range of information sources.
 Experience of providing information and advice and the ability to transfer this experience to a higher education context.
 Ability to maintain own knowledge bank in a coherent and systematic way and carry out research as necessary.
 Ability to identify deficiencies in information sources and take proactive measures to improve and enhance clarity and accuracy for the service as a whole.
 Experience of inbound and outbound calling in a complex customer services environment.
 Experience of working to personal, team and organisational targets.

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