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Senior Student Advisor

Location: WYTHENSHAWE, LANCASHIRE Salary: 11.35 - 11.35 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 2
Posted: about 1 year ago Reference: 3042846
Our client, a distant learning provider based in South Manchester are looking to source a number of full time Senior Student Recruitment and Support Advisors. This role is full time working 37 hours, paying £11.35ph. This is a temporary role lasting until at least the end of September with the possibility of an extension.

The role will require flexible working hours between 8am and 8pm however the general hours will be between 9am and 5pm

The temporary roles will be to support students who need to have special exam arrangements agreed but you may work on other tasks to support work with new students, calling to check readiness to study and dealing with students who have changed their study intentions.

The role holder will work within the Student Recruitment and Support Centres (SRSCs), and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction. Training will be given to support the effective use of the University’s systems, information advice and guidance skills and referrals processes.

Duties will include but not be limited to:

Act as the first point of referral, including via hot transfers and pre-booked appointments, for students and potential students requiring complex advice and information, using judgement and expertise to assess queries and ensure that guidance needs are identified and addressed, referring on where appropriate.

Act as the first point of referral for students and potential students who may present with challenging issues and/or behaviour, eg: where a student is distressed because they have missed a deadline critical to their studies.

Advice provision will normally be within, a specific curriculum (SST) area and associated Faculty area of study.

Generic advice provision will also be required, using judgement and expertise as well as reference to standard operating procedures and policies, informed by use of a knowledge management system as well as briefings, training events, use of databases and printed material to access accurate and up to date information and advice.

This will cover a range of matters across the student lifecycle from choice of qualification, career based enquiries, change of study intention to TMA (tutor marked assignments) extensions and tutor referrals.

To provide complex and/or curriculum related advice to support students and potential students in registration and study with the University, through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums and face to face.

To make use of computerised database systems to maintain customer, company and enquirer details.

Please note, you must have similar experience to be considered for this role.

Good luck with your application!

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