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Senior Service Desk Analyst

Location: SWINDON, WILTSHIRE Salary: 29000.00 - 29000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 28 days ago Reference: 3040784

My client, an innovative and fast growing company in Swindon are looking for a senior service desk analyst to join their growing team. The right candidate will be enthusiastic and able to demonstrate excellent verbal and written communication skills either remotely, by telephone or on-site. The primary object of the role is to work as part of the team delivering a high level of service and support to The Company’s customers.

Main Duties:-

- Resolution of reported customer issues or queries, in addition to carrying out planned project work for customer systems installations and application training.

- Monitor and chase progress on open customer issues, queries and work packages being progressed in order to meet the Company’s customer commitments and contractual obligations

- Work closely when required with other departments to resolve issues and meet the demands of the Company’s customers

- As required create and produce investigative reports for the PSTL to facilitate the expedition of customer issues

- Escalate open issues to the PSTL that are not being progressed in a timely manner or that are in danger of infringing the Company’s obligations or commitments made to the customer

- Help to ensure that all incoming issues are correctly raised by the customer, logged and updated on the Company’s support systems as issues are progressed

- Where issues cannot be resolved, ensure testing documentation and accompanying results are forwarded and escalated with the development department in line with company protocols

- For new released software, create test script documentation, carry out testing and submit the results for Company sign off for release and planned customer implementation

- Quantify and create application functionality user and technical documentation, systems topology and requirements specifications as required

- As an when required, attend customer and Company support and sales meetings

Skills Required:-

- Strong SQL support skills
- MS Windows PC and Server operating systems
- Application skills
- Networking skills
- Excellent verbal and written communication skills
- Experience working with Microsoft Dynamics
- Full Valid driving license

This is a fantastic opportunity with an excellent pay package and benefits. If you have experience in the above and feel that you would be suitable for this role then please apply with your updated CV as soon as possible. My client is looking to interview as early as next week.

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