Senior Pensions Administrator 12Month FTC 40-45k
Working closely with the Principals as prime day to day contact for a given portfolio of Administration clients to ensure provision of high quality pension administration and consultancy services. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Principals and understand the issues that affect the performance of the Company.
Key responsibilities essential to the role include:
Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, lifestyling, trustees’ reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Monitoring accuracy performance and SLAs for the team, including activity and client performances, and taking action to ensure targets are met.
Helping identify any training needs across the team and assisting with developing and mentoring team members.
Supporting, motivating and coaching colleagues to the benefit of the team and wider Company.
Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
Assist in recruitment process including interviews.
Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
Knowledge & experience
Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
Previous pensions administration experience of Defined Benefit (DB) and Defined Contributions (DC) schemes including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals and pension increases.
Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
Third party pensions administration experience preferred, although strong all round experience within an in house pensions department which is not purely process driven will be considered.
Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
Training, education & qualification
Educated to a minimum of A Level or Degree or equivalent standard.
Ideally a minimum of three C grades or above at A Level or equivalent qualification.
Strong Maths and English GCSE or equivalent qualification - minimum grade B.
Significant progression within a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI (or applicants deemed ‘qualified by experience’ would be considered).